Privacy Policy

This privacy policy explains how The Red Cockerel Café, a trading name of Glenfinlas Limited, collects, uses, and protects personal information when you visit this website or get in touch with us.

Who we are

The Red Cockerel Cafe is a trading name of Glenfinlas Limited, company number SC184633. Registered address: Carlyle House, 51 High Street, Haddington, East Lothian EH41 3EE, Scotland.

If you have any questions about this policy or how your information is used, please contact us using the contact details published on this website.

What information may be collected

Depending on how you interact with us, we may collect your name, email address, telephone number, and any information you choose to include when you contact us.

Basic technical information may also be processed automatically as part of making the website available, such as IP address, browser type, and limited security or diagnostic information.

We may also collect limited analytics information about how the website is used, but only for site performance monitoring, reliability, and improvement.

How information is used

Personal information is used only for legitimate business purposes, including responding to enquiries, handling correspondence, maintaining appropriate business records, and protecting the website from misuse, fraud, or technical issues.

Any analytics information collected through the site is used only to understand site performance, monitor reliability, and improve the website and its content.

We do not use this website for advertising cookies, behavioural profiling, or marketing tracking.

Lawful basis

Where UK data protection law applies, we generally rely on legitimate interests to respond to business enquiries, manage communications, and operate and protect the website. If you contact us in relation to goods or services, processing may also be necessary to take steps at your request before entering into or performing an agreement.

How long information is kept

We keep personal information only for as long as reasonably necessary for correspondence, record keeping, operational needs, and any legal or regulatory obligations. Information that is no longer required is deleted or securely disposed of.

Sharing information

We do not sell personal information. Information may be shared only where reasonably necessary with service providers who help us operate the website or business, or where disclosure is required by law.

Cookies and website infrastructure

This website is intended to be a simple informational site. We do not use advertising or marketing cookies. Where analytics are used, they are used only for site performance monitoring and improvement.

However, the website is hosted and protected through Cloudflare. Cloudflare may set strictly necessary cookies where required to provide security, traffic management, and site reliability services. Depending on the Cloudflare features in use, these may include cookies used for bot protection, security checks, load balancing, rate limiting, or similar essential network functions.

Cloudflare describes these cookies as strictly necessary for the services requested by its customers. Examples listed by Cloudflare include __cf_bm, cf_clearance, __cflb, __cfruid, and _cfuvid. More information is available in Cloudflare's cookie documentation.

Your Rights

Depending on your circumstances, you may have the following rights:

To exercise any of these rights, please contact us using the contact details published on this website.

Updates to this policy

This policy may be updated from time to time to reflect changes to the website, legal obligations, or the way personal information is handled.